Specialisation

Contact People specialise in providing the contact centre industry with services to operate and manage a Remote and Home Based Agent workforce.

We partner with our customers to tailor-make a service that meets their specific requirements. We have the experience and expertise to provide assistance, advice, and management on all facets of operating a remote or home based workforce, including:

• Staffing
  
• Technology
  
• OH & S
  
• Management

We will help you drive down contact centre costs whilst improving your customer communications, sales, service, and retention.

We can help you:

• Recruit home agents
  
• Expand services by utilising our network of home agents
  
• Implement short-term, seasonal or peak call volume and large scale special projects
  
• Increase contact centre profitability and reduce costs
  
• Monitor the performance of home agents
  
• Train, coach, and induct home agents
  
• Manage home agents
  
• Project manage proof of concepts
  
• Implement the required in-house or hosted technology to enable home agents

Home Agent Network

Contact People have established a large and expanding network of home agents that have been pre screened, assessed, registered, trained, and ready for work.

Our home agent network represents quality, high calibre professionals. We are able to continually attract an untapped market of candidates that traditionally would not consider working in a contact centre environment, including:

• Women wanting to return to the workforce
  
• Retired professionals
  
• People that live in remote locations
  
• People only wanting to work flexible hours
  
• People with disabilities
  
• Professionals that would not consider working in traditional call centre environments