Managed Service

Managed Service - Hosted Home Agent Network

Our Managed Service provides customers with a flexible and scalable “Agent on Demand” solution via our home agent network. We offer an end to end service that includes, staffing, management, and hosted technology.

Our managed service provides you with a cost effective solution that efficiently and effectively manages:

• Inbound customer service, sales, peak call volumes, overflow needs
  
• Outbound sales, marketing campaigns and projects
  
• Business continuity/DR strategy
  
• Outsourced applications
  

Fully Inclusive Service

Our Managed Service provides you with a fully inclusive, end to end service and includes:

• Staffing
  
• Web based hosted technology platforms
  
• Hosted technology including, IVR, ACD, dialler, recording, real time monitoring, and reporting
  
• Call Carriage
  
• Ongoing management and supervision
  
• Training and coaching, performance and quality monitoring
  
• Effective management reporting - daily, weekly, and monthly
  
• 100% Visibility of home agents via web based application
  
• Project management

Our Managed Service provides customers with 100% visibility of the home agent and can dove tail into existing processes. Via our unique web based technology customers are able to manage, monitor, and listen to calls in real time.